FAQ

You can easily place an order through our website. Simply submit your bid on the respective auction listing.

We aim to ship all orders within 1–3 business days. For custom or special orders, delivery may take a bit longer. You will always receive a shipping confirmation with tracking information once your order has been dispatched.

Yes, as long as your order has not yet been shipped. Please contact us as soon as possible at b2b@trixon.nl and include your order number.

Note:
For any order-related questions regarding purchases made through one of our current sales platforms — Backmarket, eBay, Refurbed, or Bol.com — we kindly ask you to contact the customer service of the respective platform for the fastest and most accurate assistance.

We only accept official bank transfer payments.

Yes, once order has been shipped you will automatically receive a digital invoice by email once your payment has been completed.

Yes, you have a 30-day return period after receiving your order. Products must be returned undamaged and in their original packaging.
Please use our return form or contact us for detailed return instructions.

You can reach us via:

Customer care email: Customercare@trixon.nl

B2b email: b2b@trixon.nl

Phone: +31 38 200 1632 (Mon–Fri, 09:30–18:00)

Chat: via the chat button at the top right of the website

Once your order has been shipped, you will receive a tracking link by email. Click the link to view the current delivery status.

We treat your personal information with care and in full compliance with the GDPR. You can learn more in our privacy policy.

Absolutely! TRIXON also provides custom solutions and business accounts. Please contact us for a tailored quote.

For any questions about our grading standards, please refer to the grading sheet available in each auction listing. This document provides clear details on how we assess the condition and quality of our products. TRIXON-B.V.-Grading.pptx (1)

In case of any issues with a UPS shipment, please note that we can only file a claim with UPS after 7 days have passed since the reported issue.
For faster assistance, we recommend contacting UPS customer service directly first — they will be able to provide immediate updates or support regarding your shipment.